Updated : 07 November 2024
Privacy Policy
1. Introduction
At Silentmode, we are committed to safeguarding your personal information and maintaining your privacy. We are certified ISO/IEC 27001:2022 Information Security Management Systems and adhere to AICPA Trust Services Criteria under SOC 2 to ensure the standards in data security and privacy.
This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) and relevant international standards, framework and regulatory requirements.
2. What Personal Data We Collect
We may collect the following personal and business data:
· Personal Information: Email, Name, Address, Contact Number, Identification Number, Tax Identification Number, Sales and Service Tax (SST) Registration Number
· Business Information: Email, Name, Address, Contact Number, Business Registration Number, Tax Identification Number, Sales and Service Tax (SST) Registration Number
· Transaction Data: Purchase Detail, Digital Invoices
· Technical Data: Device Information, Internet Protocol (IP) Address
3. Why We Collect Your Data
Your data is collected for the following purposes:
· To generate and deliver digital invoices.
· To provide support and facilitate business operations of Invoice Issuer.
· To enhance the functionality and experience of Silentmode’s products and services.
· To ensure compliance with legal, framework, regulatory, and security obligations under ISO/IEC 27001:2022 and SOC 2.
4. Data Access and Modification Rights
Only authorized parties, specifically the Invoice Issuer, are permitted to retrieve certain data on behalf of the Customer. However, even the Invoice Issuer is not allowed to delete or modify Customer data, ensuring data integrity and compliance with privacy policies.
5. Limitations on Data Deletion and Consent Withdrawal
We will not entertain any request for the deletion of the data or restrict its use. All data management implementation must comply with our data retention and applicable framework and regulatory requirements.
6. How We Protect Your Data
We implement strict data security measures, complying with framework and regulatory requirements i.e., ISO/IEC 27001:2022 and SOC 2 to protect your data against unauthorized access, loss, or misuse. This includes encryption, secure storage, and access controls.
7. Data Sharing
Your data may be shared with:
· Invoice Issuer: To support the operational needs and enhance the services.
· Regulatory Authorities: To comply with legal requirements and investigations.
8. Data Retention
We retain your data for a period of Seven (7) years or as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws, in accordance with relevant frameworks and regulatory requirements, including ISO/IEC 27001:2022, SOC 2, and PDPA. Upon the expiration of the retention period, the data will be securely deleted or removed, and we shall not be held accountable for any data that may be required thereafter.
9. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our products, services or legal obligations. Any updates will be posted on our platform.
Contact Us If you have any questions regarding this Privacy Policy, please contact us via our Contact Page.
Term of use
1. Introduction
Welcome to E-Invoice Service (EIS), a product and service offered by Silentmode, certified to ISO/IEC 27001:2022 and compliant with SOC 2, ensuring that your data is handled with the highest standards of confidentiality, integrity, availability, security and privacy.
By using the EIS, you agree to these Terms of Use.
2. Services Provided
EIS enables you to:
· Utilize the platform to issue digital invoices between You and Invoice Issuer.
3. User Responsibilities
When using the EIS platform, you agree to:
· Provide accurate and up-to-date information.
· Comply with applicable laws, framework and regulations, including those governing data protection.
4. Security and Compliance
Silentmode adheres to the highest security standards under ISO/IEC 27001:2022 and complies with SOC 2. We are committed to maintaining the security, integrity, and confidentiality of your data.
5. Intellectual Property
All content and software, system or application provided through EIS platform are owned by Silentmode. You may not reproduce, distribute, or exploit any materials from the platform without express permission.
6. Limitation of Liability
While we strive to provide reliable and uninterrupted service, Silentmode will not be liable for any direct, indirect, incidental, consequential, special, or punitive damage resulting from your use or inability to use the EIS platform, even if we have been advised of the possibility of such damage. This includes, but is not limited to:
· Service disruptions due to maintenance or technical issues.
· Unauthorized access to your account results from your failure to secure login credentials.
· Any damage resulting from the use of our products and services.
7. Governing Law
These Terms of Use are governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA) and international standards such as ISO/IEC 27001:2022 and SOC 2.
8. Updates to These Terms
We may update these Terms of Use periodically. Continued use of the platform constitutes your acceptance of any changes.
Contact Us For any issues, questions, or concerns, please contact us via our Contact Page.